Organize your entire process with JSupport. This extension provides features and functionality that used to be available only for high-end enterprise systems. With JSupport, your issues won’t be lost, they will get solved. Tickets – each Ticket is categorized and assigned to a Client and Account. A history of comments allows you to follow the entire lifecycle of the ticket and view its status. FAQs – an invaluable feature of JSupport allows you to instantly convert a Ticket into an FAQ. With a single click you can create an FAQ, which in turn will promote confidence for customers, as well as increase their overall satisfaction. Customers can vote on FAQ's and rate their helpfulness as well as see related FAQ's. Categories – customize the categories that pertain to your business. Each ticket can be designated into a category that works for your way of working. Manage user created tickets Create FAQ's from common ticket problems Create categories and tags to help filter FAQ's Assign tickets to employees Search FAQ's for answers Allow users to rate helpful FAQ's Other ticket systems may be available. But only JSupport offers the level of flexibily and complete integration with Joomla! Easily manage tickets that your Joomla! users create and convert the common ones to frequently asked questions to help aid your users. You can assign tickets to employees and manage both tickets, faq's and comments. Ticket Management View and Create FAQ's Ticket Submissions FAQ Categories and Keywords Filter Tickets We will be uploading video tutorials shortly for JSupport. Please bear with us while we compile these screecasts. What is JSupport? Version 1.5.6 Version 1.0Overview
Overview
What Does JSupport Do?Why Should You use JSupport?
Features
Features
Allow users to create tickets or create them manually with a single button click
Create FAQ's from common tickets or simply choose a ticket to convert to FAQ
Provide a solution to ticket problems or simply add a reply to get more information from the user
Create categories and keyword to help filter and cross-reference FAQ's making them easy to sort
Either filter tickets to just open tickets or utilize the extended filtering to sort by alpha letter or keyword
Video
Video Tutorials
FAQ
Frequently Asked Questions
JSupport is a comprehensive ticketing system that integrates directly into Joomla!, the award-winning CMS system.
Do I have to pay every year?
No, once you purchase the software it is yours to keep forever. You only have to renew your subscription if you would like to receive upgrades after the first year.
Is your source code encrypted?
No, our code is commercial GPL and is freely available for customizations/modifications. Absolutely no files are encrypted.
Can I use this on multiple domains?
While we would prefer you purchase a copy for each domain, you may use it on as many domains as you like. However, we will only support one domain for technical support requests.
Changelog
Changelog
Updated minor bugs throughout system
Fixed basic layout / templating issues
Initial release
