Overview

Organize your entire process with JSupport. This extension provides features and functionality that used to be available only for high-end enterprise systems. With JSupport, your issues won’t be lost, they will get solved.

Tickets – each Ticket is categorized and assigned to a Client and Account. A history of comments allows you to follow the entire lifecycle of the ticket and view its status.

FAQs – an invaluable feature of JSupport allows you to instantly convert a Ticket into an FAQ. With a single click you can create an FAQ, which in turn will promote confidence for customers, as well as increase their overall satisfaction. Customers can vote on FAQ's and rate their helpfulness as well as see related FAQ's.

Categories – customize the categories that pertain to your business. Each ticket can be designated into a category that works for your way of working.

What Does JSupport Do?

Manage user created tickets

Create FAQ's from common ticket problems

Create categories and tags to help filter FAQ's

Assign tickets to employees

Search FAQ's for answers

Allow users to rate helpful FAQ's

Why Should You use JSupport?

Other ticket systems may be available. But only JSupport offers the level of flexibily and complete integration with Joomla! Easily manage tickets that your Joomla! users create and convert the common ones to frequently asked questions to help aid your users. You can assign tickets to employees and manage both tickets, faq's and comments.

Features

Frequently Asked Questions

What is JSupport?
JSupport is a comprehensive ticketing system that integrates directly into Joomla!, the award-winning CMS system.

Do I have to pay every year?
No, once you purchase the software it is yours to keep forever. You only have to renew your subscription if you would like to receive upgrades after the first 30 days.

Is your source code encrypted?
No, our code is commercial GPL and is freely available for customizations/modifications. Absolutely no files are encrypted.

Can I use this on multiple domains?
While we would prefer you purchase a copy for each domain, you may use it on as many domains as you like. However, we will only support one domain for technical support requests.

Changelog

Version 1.5.6
Updated minor bugs throughout system
Fixed basic layout / templating issues

Version 1.0
Initial release

Buy it Now!

Seen enough? Click the link below to purchase JSupport for yourself for only $79.

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